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MAYORAL RELIEF FUND

The Wairoa Mayoral Relief Fund, set up in response to the heavy rain on 26 June 2024, is open for applications. The local fund aims to support Wairoa District residents most affected by the flood.
Apply here: www.wairoadc.govt.nz/services/civil-defence-emergency/flood-related-information/wairoa-mayoral-relief-fund-june-2024/.

INSULATION

Whānau whose homes were damaged and affected by flooding from the June 26 event may be eligible to have insulation reinstalled at their house. Subject to conditions, those who require insulation replacement could have between 80% and 100% of the cost subsidised by the Energy Efficient & Conservation Authority (EECA). This initiative is only available to those affected by the June 26 Flooding event.

If you would like to have insulation replaced at your flood-affected home, please fill in a Customer Service Request Form and call into the Wairoa District Council office.
If you would like to speak to someone about this initiative, please call 06 838 7309.

KAHUNGUNU EXECUTIVE

The team at Kahungunu Executive provides a range of services and programmes that could benefit local whānau affected by flooding. These services include counselling, parenting programmes, abuse prevention, home-based support and mental health.

To contact Kahungunu Executive, email kahu-exec@xtra.co.nz or call 06 838 3259 or 06 838 6835. Or you can visit www.kahu-exec.co.nz.

ENABLED WAIROA

The team at Enabled Wairoa provides a range of services that could benefit local whānau. These services include Emergency and Transitional Housing, family support: one-on-one mentoring support for parents, Strengthening Families Support: to support
whānau who are dealing with two or more agencies to achieve their goals. The team at Enabled is available from 9am to 5pm.
To contact the team, please email yuanita@enabled.org.nz, call 06 838 7390 or visit www.enabled.org.nz.

FLOOD WASTE COLLECTION

Flood-damaged household items and materials are no longer being collected from the kerbside.

Disposal of these materials needs to be directly at the landfill. If residents do not have insurance to cover the disposal cost, they can apply to the Wairoa District Council for the disposal costs to be covered by the Council.

Please find the form here: www.wairoadc.govt.nz/services/civil-defence-emergency/floodrelated-information.

INSURANCE COUNCIL NEW ZEALAND

It is essential to contact your insurance provider as soon as possible after an event to ensure the claims process is as easy and efficient as possible. They can advise you on the best next steps to take, and any information they need from you to get the claim
process underway to help you get things back to normal. Your private insurer will be your single point of contact to support your insurance recovery if the land immediately around your home, or over the first 60 metres of your main accessway, is damaged in a natural disaster, and a Natural Hazards Claim (NHC) is required. Householders do not need to raise a claim directly with NHC Toka Tu Ake, your private insurer will handle this on your behalf.

For more information, please contact Insurance Council New Zealand on 04 472 5230, or email icnz@icnz.org.nz. You can also visit their website www.icnz.org.nz.

INSURANCE CLAIMS RESOLUTION SERVICE

Dealing with residential insurance claims after a natural disaster can be complex and confusing.
The New Zealand Claims Resolution Service (NZCRS) supports homeowners with residential insurance claims after natural disasters to avoid disputes and resolve issues. Contact the team at NZCRS on 0508 624 327 or visit www.nzcrs.govt.nz.

WELFARE

For welfare support, please phone the Council on 06 838 7309 and lodge a CSR (Customer Service Request. Or visit the Council’s website, www.wairoadc.govt.nz, and lodge a CSR online.

MINISTRY OF SOCIAL DEVELOPMENT

If you're struggling to meet your living costs, or get an unexpected bill, we might be able to help you, even if you're working. This may include food, help with accommodation costs, power or water related costs.

For more information call us on 0800-559-009. 7am to 6pm Monday to Friday and 8am to 1pm Saturday. 

You can also visit workandincome.govt.nz and click on Check what you might get

PSYCHOSOCIAL SUPPORT

Free health and wellbeing support is available to help whānau at this difficult time. Ka Ora Telehealth 0800 252 672 offers same-day clinical consultations with a doctor or nurse. They are easy to book for anyone who cannot access a GP, including people
who are not enrolled with a practice and rural and isolated communities. Ka Ora Telehealth can also issue prescriptions and make referrals as needed. You can also access counselling by calling/texting 1737.

TEMPORARY ACCOMMODATION SERVICES

If your household was impacted by the recent Wairoa flooding event, and you need support finding temporary accommodation, the Temporary Accommodation Service (TAS) can help. Owner-occupiers and renters of houses made uninhabitable are eligible. TAS provides medium and long-term accommodation to people who are displaced. The type of accommodation varies depending on location. Register your details with TAS, and a staff member will call you within a few working days to discuss suitable temporary housing options. TAS staff can also guide how to access support services such as insurance advice and financial
assistance.

For more information and to register your details, please call 0508 754 163 or visit www.tas.mbie.govt.nz.

ANIMAL SUPPORT

If you need assistance with your pets (including food), or if your pet has gone missing, please touch base with Council’s compliance team by calling 06 838 7309, emailing compliance@wairoadc.govt.nz, visiting the Council office and leaving your details at reception, or filling out a customer service request form: www.wairoadc.govt.nz/contact-us/customer-servicerequest

You can contact the below organisations.